How can we help?
I am in Mexico, Puerto Rico, the Caribbean, Central America or South America. How can I purchase a Jackson dishwasher?
Jackson dishwashers are sold in your area by Cimenet USA. You can contact Cimenet by phone at (954) 438-7428 or by email at sales@cimenet-usa.com. For more information, please visit Cimenet’s website at cimenet-usa.com.
I am an equipment dealer in Canada. How can I purchase a Jackson dishwasher?
In Canada, our distributor is Permul. You can reach them by calling 1 (905) 670-3744 or emailing at sales@permul.com. You can also visit the Permul website at www.permul.com.
How do I know which machine is right for me?
Our Dishmachine Selector tool can help you define the perfect Jackson model to meet your unique needs. Or, you can contact Jackson’s Customer Service department at 1-888-800-5672, and we will help you find that perfect fit!
Do you have stock on the west coast?
Yes, our Riverside, CA facility provides a tremendous benefit to our customers in the western region by reducing lead times to as short as next-day delivery.
What are your freight charges and lift-gate fees?
Freight is prepaid and allowed in the contiguous United States on Jackson-manufactured dishmachines. The following are subject to surcharges:
- Lift-gate Delivery
- Inside Delivery
- Outside Delivery
- Call Prior to Delivery
- Re-Consignment
- Export
- Special Packaging
- Guaranteed Delivery Date
Please email Jackson Customer Service or call 1-888-800-5672 for more detailed information on freight surcharges.
Where do I send warranty claims?
Warranty claims can be submitted to Jackson Customer Service
What is your restocking policy?
All returns must be authorized in writing by Jackson and are subject to freight charges both ways and a restocking fee as outlined below.
- 25% restocking fee applies to: Accessories, Electric Door-type Units, Glasswashers, and Undercounters
- 50% restocking fee applies to: Conveyors, Gas and Steam Door-type Units, Flight-type Units, and Model 10 Units
How do I request a return?
Jackson Customer Service will be happy to assist you with a return. Email our Customer Service Department, and we’ll respond to your request promptly, or call 1-888-800-5672.
Who is my Sales Representative?
If you are a dealership or already have an account with Jackson, visit our Jackson Representative Locator page to find your local sales representative. Even if you aren’t a re-seller, you can use the same tool to locate a nearby dealer to purchase a machine.
What is the status of my order/PO?
Check the status of your order and locate tracking information here.
How much water does my dishmachine use?
At Jackson, we take water conservation seriously. Every Jackson dishmachine is designed to use a minimal amount of water while providing clean, sanitized dishes. Water usage is listed on each of our product pages, and you can view our energy-efficient machines or use the compare tool to compare water consumption amounts.
What are the specifics of my warranty?
For a period of one (1) year from date of original installation of a new Jackson Dishmachine (but in no event to exceed eighteen (18) months from date of shipment from Jackson’s factory), Jackson WWS, Inc. (Jackson) will repair or replace, at its discretion, any original part that proves defective in materials or workmanship at the time the Dishmachine was purchased; provided that (i) the Dishmachine has not been altered, (ii) the Dishmachine has been properly installed, maintained, and operated under normal use conditions and in accordance with the applicable installation, operation and service manual available on the Jackson website, and (iii) a warranty claim is reported to a Jackson Authorized Service Agency within the warranty period. This warranty includes replacement with Jackson-specified genuine replacement parts purchased directly from a Jackson Authorized Parts Distributor or Service Agency. Use of generic replacement parts may create a hazard and shall void this warranty.
For more warranty information, view the Jackson Product Warranty Policy, located on our Terms & Conditions page. If you are a K-12 educational institution, then you are eligible to receive Jackson’s 2-year special School Warranty.
How can I obtain service for my Jackson dishmachine?
Jackson has a network of factory Authorized Service Agents (ASAs) who are well-trained and ready to help you solve any service issue quickly. Visit our Service Agent Locator page to contact an agent near you.
How do I purchase a Jackson dishmachine?
Jackson dishmachines can only be purchased through our network of Authorized Dealers. To begin the purchasing process, simply click the “Request a Quote” button located on any dishmachine page, and a Jackson representative will follow up with you promptly. To find a dealer in your area, visit our Dealer Locator Page. If you would like to become a re-seller or dealer of Jackson Warewashing dishmachines, contact your local Jackson Sales Representative.
